Tier 2 Helpdesk Technician (MSP)

Location: Oklahoma City, OK (On-site)
Engagement: 90-day Contract-to-Hire
Compensation: $25–30/hr (w2, full-time)

We're partnering with a growing managed services provider to add a Tier 2 Helpdesk Technician to their team. This role is ideal for someone who thrives in an MSP environment, enjoys solving more advanced technical issues, and wants a path to long-term growth.

You'll support a diverse client base across multiple industries, working on escalated issues, infrastructure troubleshooting, and end-user support in a fast-paced setting.

What You'll Do

• Provide Tier 2 support for client environments (remote and on-site as needed)
• Troubleshoot and resolve escalated desktop, server, and network issues
• Support and maintain:
  • Windows 10/11 environments
  • Microsoft 365 (Exchange Online, Teams, SharePoint)
  • Active Directory and Group Policy
• Administer user accounts, permissions, and security policies
• Perform basic server administration (patching, monitoring, backups)
• Assist with network troubleshooting (VPN, firewalls, connectivity issues)
• Document resolutions and maintain accurate ticket updates in the PSA system
• Collaborate with Tier 1 and Tier 3 resources on issue escalation and resolution
• Participate in client onboarding, system upgrades, and project work

What We're Looking For

• 3+ years of IT support experience, preferably in an MSP environment
• Strong troubleshooting skills across multiple technologies and clients
• Hands-on experience with:
  • Microsoft 365 administration
  • Active Directory / Azure AD
  • Windows Server environments
  • Networking fundamentals (DNS, DHCP, VPNs)
• Experience with ticketing systems and remote support tools
• Ability to prioritize and manage multiple tickets in a fast-paced environment
• Strong communication skills – comfortable working directly with end users and clients

Preferred Experience

• Prior experience in a Managed Services Provider (MSP) setting
• Exposure to:
  • RMM/PSA tools (ConnectWise, Autotask, etc.)
  • Basic firewall or network appliance management
  • Backup solutions and disaster recovery processes
• Technical certifications (CompTIA, Microsoft, etc.) are a plus

Why This Role

• Opportunity to gain broad technical exposure across multiple environments
• Clear path to full-time conversion after 90 days
• Work with a collaborative team in a stable, growth-focused environment
• Ideal stepping stone toward systems engineering or advanced infrastructure roles

Interested candidates can apply directly or reach out to [email protected] for more information.