Helpdesk Tier I Position Law Firm (Downtown OKC, On-Premises, Direct Hire)

Location: Downtown OKC 

Schedule: Monday Friday, 8:30am to 5:30pm
Compensation: $35,000-$50,000/year DOE
Status: On-site | Direct hire (not remote)

Interested candidates, please email: [email protected]

Position Overview

Join a professional law firm in downtown Oklahoma City as our Helpdesk Tier I specialist. In this role, you will provide daily technical support to end-users at varying levels, working on-premises and collaborating closely with coworkers across multiple office locations. The environment is professional, client-facing, and at times fast-paced.

Essential Duties & Responsibilities

• Interact daily with employees to resolve technical issues.
• Collaborate with IT colleagues from other locations (remote teamwork).
• Manage and respond to help desk tickets promptly.
• Provide technical support via phone, email, and computer chat.
• Answer, track, and route IT support requests; escalate as needed.
• Follow up with customers, ensuring effective resolution and excellent service.
• Document all support activities, ensuring accurate and complete records.
• Install and support software and monitor system performance.
• Handle basic hardware troubleshooting and support requests.
• Frequently move boxes or IT equipment (up to 20 lbs) within the office.
• Assist remote team members with troubleshooting as needed.
• Maintain and expand knowledge of help desk procedures, products, and services.

Daily Expectations

• Professional demeanor and communication skills.
• Ability to work both independently and within a remote/distributed team.
• Multitasking and hands-on troubleshooting as required.
• Ability to work in a sometimes fast-paced and pressurized environment.
• Sit or stand for up to 8 hours/day.

Required Skills & Qualifications

• Minimum 3 years of helpdesk experience.
• Strong organizational, time management, and problem-solving skills.
• Basic understanding of computer hardware, software, and networking concepts.
• Familiarity with Windows operating systems and ticketing systems.
• Knowledge of Windows OS, Server OS, file/print sharing, Active Directory (user accounts/password resets).
• Proficiency in Microsoft Office 365.
• Excellent customer service and communication abilities.

Preferred (Not Required):

• CompTIA A+ certification (or equivalent experience)
• Associate's degree in Computer Science (or equivalent experience)
• Experience with Android, iOS, or Windows Phone support

If you fit the qualifications above, have a passion for helping others, and are ready to join a respected law firm team in Oklahoma City, please send your resume and contact information to [email protected].